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Inbound Marketing & Sales Development Inspiration

Reputation Management - Using NPS to Measure Marketplace Sentiment

Neal Lappe Neal Lappe Posted September 30, 2013

A while back my team of some really awesome people got together to figure out what our "mission" in life was for our company. Sure, we're in the business of creating and developing successful online..

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Topics: Reputation Management, Client Relations, Online Marketing

Customer Service – The Age of “Emotionomics”

Neal Lappe Neal Lappe Posted May 10, 2011

I've read a good deal on the topic of "emotionomics" and it has continued to make an impression on me. Emotionomics in general is the confluence of the products and services with the customer's..

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Topics: Internet Marketing, SEO, Client Relations

Bret Michaels Taught Me Web Design

Administrator Administrator Posted May 26, 2010

As much as I am impressed by the moxy of Donald Trump, I don't normally watch shows like the Celebrity Apprentice. This season's episodes caught my attention though because of how Poison's lead..

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Topics: Client Relations

Help Haiti

Administrator Administrator Posted January 25, 2010

You can make a difference even just by making Google code available on your site

On January 12 2010, a 7.0 magnitude earthquake struck Haiti. It's easy to sit back and almost ignore the news reports...

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Topics: Client Relations

Easy Screen Capture

Administrator Administrator Posted January 11, 2010

So much of our work these days is conducted by remote that it is very useful to be able to capture an image from a computer screen, make annotations, then send it to a client or colleague. TechSmith..

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Topics: Web tools, Web Design, Client Relations

Are clients correct, even when they aren't?

Chris Leone Chris Leone Posted September 3, 2009

We go to great lengths to provide products that fulfill the needs of our clients, meeting with them to understand their business models and needs before we even propose building a website or..

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Topics: Internet Marketing, Web Design, Client Relations

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