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What Is A Good Marketing ROI?

Chris Leone   by Chris Leone September 9, 2016

When you spend $1 on marketing, how much should you expect in return?

That's what we'll answer in this post. 

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When someone asks you, “is your marketing working,” what do you think they’re really asking? Are they asking if it’s generating awareness, generating foot traffic, or generating sales?

When I ask this question, I want to know if your marketing is effectively generating business in a profitable way. That’s really what marketing is trying to accomplish, after all.

 

Anyone responsible for spending money to generate revenue (e.g. marketers) should have a simple way to know if their activity is generating business. This is why return-on-investment (ROI) is such an important metric for any business activity.

ROI is calculated using two primary metrics: the cost to do something, and the outcomes generated as a result (typically measured in profit, but for this discussion, let’s use revenue).

There are a few challenges with calculating ROI for marketing activities.

For one, calculating ROI for marketing can be tricky, depending on how you measure impact and costs. Large corporates have complex formulas and algorithms which factor dozens of different variables.

Secondly, calculating ROI manually for each marketing campaigns takes time and access to company financials.

Thirdly, this approach requires patience. It could be months before knowing if a campaign was profitable.

Marketing ROI Formula

In a nutshell, calculating marketing ROI the “traditional” way isn’t always practical. We need a better method.

So let’s shelve the complex formulas and algorithms and focus on one simple metric: the revenue to marketing cost ratio.

What Is The Revenue To Cost Ratio?

The revenue to marketing cost ratio represents how much money is generated for every dollar spent in marketing. For example, five dollars in sales for every one dollar spent in marketing yields a 5:1 ratio of revenue to cost.

What Is A Good Marketing ROI?

A good marketing ROI is 5:1.

A 5:1 ratio is middle of the bell curve. A ratio over 5:1 is considered strong for most businesses, and a 10:1 ratio is exceptional. Achieving a ratio higher than 10:1 ratio is possible, but it shouldn’t be the expectation.

Your target ratio is largely dependent on your cost structure and will vary depending on your industry.

Why Use A Ratio?

Ratios are easy to understand and easy to apply. Before any marketing activity is started, everyone understands what it needs to generate to be successful.

Also, as long as the right tracking mechanisms are in place, everyone can quickly determine if a campaign was successful or not.

What Is Counted As A Marketing Cost?

When calculating your ratio, a marketing cost is any incremental cost incurred to execute that campaign (i.e. the variable costs). This includes:

  • pay-per-click spend
  • display ad clicks
  • media spend
  • content production costs
  • outside marketing and advertising agency fees

Because full-time marketing personnel costs are fixed, they are NOT factored into this ratio.

The ratio is meant to give campaigns a simple “pass/fail” test, so the costs factored into the ratio should only occur if the campaign runs.

Why Is 5:1 A Good Ratio?

At an absolute minimum, you must cover the cost of making the product and the cost to market it.

A 2:1 revenue to marketing cost ratio wouldn’t be profitable for many businesses, as the cost to produce or acquire the item being sold (also known as cost-of-goods-sold, or COGS) is about 50% of the sale price. For these businesses, if you spend $100 in marketing to generate $200 in sales, and it costs $100 to make the product being sold, you are breaking even. If all you accomplish with your marketing is break even, you might as well not do it.

Companies with higher gross margins (their COGS are LESS than 50% of the sales price) don’t need to achieve as many sales from their marketing before they become profitable. Therefore, their ratio is lower.

Meanwhile, companies with lower margins (their COGS is MORE than 50% the sales price) need to stretch their marketing dollars further before it becomes worth doing. Their ratio would have to be higher.

Resource: Cross selling online can help increase customer lifetime value, which lowers your cost-per-acquisition goal.

How Do I Calculate My Target Marketing ROI Ratio?

A CMO, CFO, or CEO will be able to calculate your target ratio. They will factor in the company’s gross margin targets, overhead expenses, and what it takes for money to hit the bottom line (the ultimate goal).

Keep in mind that achieving a 10:1 ratio every time is unrealistic, and shouldn’t be the expectation for your marketing campaigns. For most businesses, a 5:1 ratio will be the target, and anything beyond that is gravy.

Final Thoughts On Calculating Marketing ROI

It is not easy to calculate revenue generated for all marketing activity. Certain tactics like social media, content marketing, video, and display ads target users long before a purchase takes place.

Marketing software platforms such as Hubspot, Marketo, and Pardot do a good job of connecting early engagement to a final sale, but they are not perfect.

Just because a marketing activity can’t be measured perfectly, it doesn’t mean it shouldn’t be considered.

That being said, marketers should always work to connect the dots between activity and revenue. Advances in web analytics software and methodology provide better insight for measuring activity over time and across different devices.

Finally, marketing is about generating revenue. It’s not about art, humor, or creativity.

Marketers who aren’t serious about tying their activity back to revenue are missing the bigger picture.

Implementing a ratio, and treating it as the “golden metric” for marketing activity, will focus the team on the ultimate outcome: growing the business.

TL;DR

Every $1 spent on marketing campaigns should yield approximately $5 in revenue. This will vary depending on the economics and COGS of your particular business. 

 


 

As President, Chris is responsible for leading all the day-to-day operations of WebStrategies. His work has been featured on the Google Analytics and Hubspot blogs, and he’s a regular columnist for the Richmond Times Dispatch.

 

Topics: ROI, Online Marketing, Digital Marketing

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