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June 24, 2010

Data-Driven PPC Whitepaper Available For Download

Filed under: Internet Marketing, Mobile, Pay Per Click, Search engines, Web Analytics — Tags: , , , — Chris Leone @ 5:40 pm

After some long nights and busy weekends behind the computer, Neal and I are happy to bring you our latest whitepaper:

Analytics Data & PPC Optimization to Achieve Meaningful Results:
Using a Network of Tools and a Data-Driven Approach to Optimize PPC Marketing

Download the whitepaper PDF for free!

This whitepaper focuses on managing large PPC campaigns using a network of free tools. (We specifically reference tools from the Google network, however some can be substituted – namely the web analytics and PPC platform.)

While this whitepaper doesn’t serve as a play-by-play for getting a campaign up and running, it does outline the steps we find most important for managing a successful PPC campaign – from configuring web analytics, to driving relevant traffic to testing page variations. The ongoing theme used throughout the paper emphasizes using a data-driven mindset in making decisions. This is something we’ve come to live by.

Whether you own your own business or manage your company’s campaign or manage online campaigns for clients, we hope you find the information useful. I’d love to hear your feedback so feel free to leave a comment below or reach me directly at cleone (at) webstrategiesinc (dot) com.

ALSO: We encourage you to sign up for the accompanying webinar next Tuesday at 1 p.m. or 3 p.m. Sign up here!

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June 15, 2010

40% of Facebook users too lazy to type in .com?

Filed under: Search engines, Social Media — Tags: , , — Gerald Glickman @ 2:11 pm

I was having an interesting discussion with an associate the other day and started doing some research.  We were wondering what percentage of people type in “facebook” to their browser search / toolbar instead of just typing facebook.com into their address bar.

We guessed that certainly some people would do this, as after all it does save you the tedious effort of typing those extra 4 characters, “.com”.  But, you still have to hit “enter” and make that extra click once the search results arrive if you go the lazy route.

I did some homework.  The term “facebook” was searched 2 billion times last month on Google globally.  Assuming a 65% market share, this means that the term was search about 3 billion times last month world-wide.

OK, so we know how many use a search engine or browser toolbar to find Facebook, but what percentage do these searches represent of the total amount of sessions?  A NielsanWire article reported Facebook’s audience as 400 million people in February; no doubt it’s grown since then.

The same study showed an average of 19 sessions per month for Facebook users.  So if there are 400 million people visiting Facebook 19 times a month, that’s roughly 7.6 billion Facebook sessions per month in the US – that’s a lot.

Even still, our numbers tell us that close to 40% of those sessions originate from people who are too lazy to type in “.com” and instead prefer to use either a search engine or their browser toolbar search.  Perhaps many sessions start with a user on a search engine as their home page – but even still this calculation is notable.

Only Facebook knows how people are really finding them – or at least they know more than someone without their data, but this is a curious discussion topic as people get lazier and lazier online.

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June 8, 2010

New iPhone WWDC 2010 video / audio streaming.

Filed under: Internet Marketing — Tags: , , , , — David McKillen @ 3:40 am

I’m guessing just about everyone on the planet is awaiting the release of the new iPhone. Well maybe not EVERYONE :) – I’m sure there are plenty of HTC incredible people out there quite happily ignoring the new release. Personally I’m excited to get the scoop and see what Steve has to say about it all – you have to wonder if he will make any reference to the leak by Gizmodo and then the following leak from Vietnam.

Through all this I’m wondering why there is no (obviously and legally) available video or audio streams available? You’d imagine it might possibly increase awareness of the event – have those people on the fence about the whole thing sit in just for giggles to see what all the chatter is about. It’s possible that paid tickets and the exclusivity of it is Apple’s reason for keeping the cover over things. Reading tweets and blog posts is well just not as exciting as seeing the event unfold, with your own eyes or ears.

You have to wonder if making an audio or video feed available would be more profitable – even by adding basic Google Adsense code to the page and making some income that way – considering the numbers of people that would login to view it? Would there be some value to having people sign up (with email verification) to view such a video? Wouldn’t you think that’d be a very easy way for Apple to grab another Gazillion email addresses (even if they were all Hotmail junk emails).

Anyway – it’ll be interesting to see how things unfold. We are WSI WebStrategies are psyched!

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June 1, 2010

Practical Applications: Data and Usability

Filed under: Internet Marketing, Web Analytics, Web Design — Tags: — Gerald Glickman @ 4:24 pm

I was recently browsing Slate.com when I saw a link to a slide show referencing Banksy and gave it a look.  The page presents you with a link that pops up a slide show (figure 1).  The navigation is simple for the slide show with standard text-based navigation at the bottom of the text.  I was enjoying the pictures, scrolling through (figure 2), and then got to the 4th picture (figure 3).

Browser Screenshot

This looks interesting...

Then it happened.  You know, you’re moving right along and then the navigation is gone.  I guess there is an over-estimated amount of text for this slide, which has pushed the nav out of sight and usability.  There’s no scroll bar, my scroll wheel doesn’t work, and I can’t select text and drag down.  Hmmn.  I guess I’m done with this now.

This unfortunately is more common than is aware of, particularly with popped windows that want to create the feeling of a sideshow and restrict scroll bars frequently.  With active awareness of the data created from Google Analytics, I have a feeling this problem could have already been corrected.  I don’t mean to pick on Slate – they have great content and I appreciate what they do, but this is a classic example.

Web usability isn’t just about eye tracking and tendencies, it’s about people being actually able to use, in the most basic form, your website.

Popped Window

With some investments in time in Google Analytics, this type of issue could have possibly been spotted.  For example, I’m sure the data would tell us that a greater percentage of sessions ended on the fourth slide, alerting us of a potential usability issue or problem.

Hmmn.

Through Google Analytics, this type of situation could have been spotted for automatically and drawn the attention of the appropriate person.  It’s also worth mentioning that you can navigate through the sideshow by clicking on each image, but if I begin my navigation through a particular convention and then it’s no longer accessible I get confused and generally leave.  I would submit that most others would as well – but I’d be curious to compare the data with my opinion.

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May 29, 2010

Testing Page Variations To Boost Conversions

Filed under: Internet Marketing, Web Analytics — Tags: , — Chris Leone @ 4:04 am

If there’s one strategy we advocate above all else when it comes to turning a good website into a conversion machine, it’s test, test, test!

Testing new methods to improve an intended outcome isn’t anything new. It was practiced long before the internet came around. As long as intelligent humans have existed (we have those now, right?) we’ve always been in search of a better way. “We’ve done this to get that, but what if with did this instead in order to get that?” It’s a very powerful method but to implement a true scientific test isn’t so simple. Unless, of course, we’re talking about the internet :)

In previous posts I (and Neal) have advocated the importance of establishing goals for your site before doing anything else. If we want to achieve success, we need to first define success – a phone call, contact form submission, purchase. We also need to define our micro level goals that support the success of the high level goals. If we want people to submit a contact form, what does it take for someone to get to the Contact Us page (where the form resides). If our goal is for someone to make an online purchase, what are the stages of the shopping cart funnel and where are the weaknesses? Where does the process bottleneck and where does it flow freely? Once we’ve determined this, we’ve done ourselves a HUGE favor. We know how to track success, how to define it, and most importantly, what we can test to make it happen more!

Here’s an example from our client Oceanic Air (not their real name) that books flights online (not their real business).

The goal of the site is to get people to book a flight. That is the macro goal. But in order for us to move that (much larger) needle, we had to identify the bottlenecks along the way. Booking a flight is, after all, a multiple step/multiple page process. We selected the landing page of our PPC campaign as the first page to test. While there was a wealth of information available on this page, the link to the Book Your Trip page (i.e. the one action we want the visitor to take), was camouflaged among all the other links on the page.

Our hypothesis was simple: develop a new landing page with an increased emphasis on the desired action and more people will begin the process of booking their flight. Here’s what we came up with:

We could easily just upload the new changes to the site and monitor the number of visits to the “Book Your Trip” page and see how the new page does, but like most businesses, there’s a seasonality factor. Any changes we experience in flight bookings could be as much a factor of outside forces as it is a change in the page design. So how can we test both pages fairly against each other? Our answer is Google’s Website Optimizer.

The concept is simple: select a page, identify the goal of that page, and finally, upload different variations to test against each other. After configuring the test and adding the proper code to the test pages, Google will display a predetermined percentage of traffic to different page variations. It measures the success rate for each page, then after it has accumulated a large enough sample size, declares an experiment winner. In our Website Optimizer experiment with Oceanic Air (again, not their real name), here’s what we saw:

Both pages received nearly 800 visitors over the course of the test. Of all the visitors to the original page, less than 2% clicked the link to book a flight. On the new landing page, visitors began booking a flight at a rate of 21%! We went from getting 1 in 50 visitors to take the desired action to 1 in 5 visitors!

[It's important to note here we did not increase booked flight conversion rate from 2% to 21%. We've only reduced the bottleneck for a very important step in that process.]

Having said that, this is still a VERY significant result and a shining improvement! We still have much more testing to perform (the booking process doesn’t end at the “Book Your Trip” page), but we have seized a very low hanging fruit. We were confident the new design would perform better, but now we have the data to back it up.

Do you know the goal(s) of your site? Do you know what steps need to take to make that goal happen? Most importantly, what would eliminating a bottleneck mean to the success of your site’s goals?

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May 26, 2010

Bret Michaels Taught Me Web Design

Filed under: Client Relations — Tags: , , — David McKillen @ 2:28 pm

As much as I am impressed by the moxy of Donald Trump, I don’t normally watch shows like the Celebrity Apprentice. This season’s episodes caught my attention though because of how Poison’s lead singer Bret Michaels handled himself. Kind of a weird topic to bring up in a Web Development blog – perhaps, but I felt there was a lesson to be learned.

Bret went through a truly harrowing experience with the brain hemorrhage – as Trump pointed out, something like 50% of people don’t even make it to the hospital. So if you call that lucky, I guess Bret was lucky. The lesson through all this was unrelated to Bret’s illness or diabetes for that matter – rather, what I am referring to was how he presented himself throughout the show, how he treated others and how he progressed to ultimately win in the end. Bret ran what I feel was one of the best marketing campaigns I have seen in a while and in a very pure way, without even really being aware of it. He really had no gimmicks or outstanding project results – he was just being himself and “keeping it real”.

One crucially important point to this blog post is that Bret’s opponent in the finale, Holly, raised considerably more money than he did and was, on paper, a considerably more accomplished apprentice. Last year’s apprentice Joan Rivers even stated it Live on the TV in the 2010 finale – something along the lines of, yeah sure Holly is quite clearly the better apprentice here but if you vote from the heart and not the head, Bret should win. I imagine music sales for Poison have increased from Bret’s appearance on the show and I even found myself listening to “Every Rose Has Its Thorn” on Pandora this morning. – All because Bret seems like a genuinely good guy, plain and simple.

So what’s the lesson out of all this? Well simply by being the best we can be, by being honest about our work and as straightup as possible people will come to trust and flat out like us more. Too often one can find oneself in circumstances where we don’t want to let the client know of some small issue or of certain limitations on a particular project because we feel that it is in some way unprofessional or that it shows weakness. I think Bret Michaels just taught us that in fact we can rise above all odds and shine when we try to be as transparent as possible. It’s OK to show some flaws as long as you show you are capable overall and willing to do the very best job you can do for the client. Above all else client’s appreciate honesty and often times when a client is badgering for answers on something or results they are in fact simply nervous themselves, perhaps getting pressure from above.

The moral of the story is that you don’t necessarily have to be the very best at what you do to be successful, you just have to do what it is that you do and do it to the best of your abilities. With honesty and integrity and treating others right you can win the gold! :)

PS: No – I’ll not be reviewing the finale of Lost next week :) .

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May 24, 2010

1st Step to Online Success – Determine Your Goals & Metrics

Filed under: Internet Marketing, Web Analytics — Tags: , — Neal Lappe @ 3:34 pm

Forrester Research recently published an article about the growth of web analytics stating that 74% of websites have some type of web analytics software installed on them.  However, they also reported that (only!) slightly more than half of websites have customized their analytics software to track specific activities.  This indicates a significant opportunity for many firms to improve their online marketing success.

As big fans of Google Analytics, a very sophisticated web analytics package provided free, we’re excited about the potential success of our clients by just defining online marketing objectives and configuring analytics to track performance against those objectives.  We see all too often a basic web analytics installation without much thought put into specific goals or tactics to be tracked.

Lack of specific goals and tracking can lead to wrong decisions and wasted money, especially for those clients investing heavily in online marketing activities.

So, what to do?

First decide what you want to accomplish online? I don’t mean just the final outcome – online sales.  Sure, that’s important but you also want to understand the ingredients that result in an online sale.

Identify those important ingredients.

Maybe it is amount of time on a product page.  Or, how many people who visit a product page put that product into the Shopping Cart.  You may also want to simply speculate about what you think the critical ingredients are for online conversions (Be careful, here. Only speculate as a means to begin collecting data so you can begin making real decisions).  Once you’ve determined your specific goals or steps, configure your web analytics to track performance of those goals and steps.  By doing so, you can begin to identify what to test and how to improve your online conversion rate.

Take for example a brick-mortar retailer with hundreds, maybe thousands of products.  They are making meaningful investments online doing search marketing, email marketing, some affiliate marketing and working the social media sites.  Naturally, the online goal for this retailer is to maximize sales while minimizing marketing costs.  But first decide what to measure.  This retailer will want to measure online activity by traffic source including navigation through the sales funnel.  They might also want to track activity by product or product category.  This could be some valuable data to improve the efficiency of their search marketing investments.  Configure analytics to measure those things and begin documenting performance each week.  After accumulating some data, this retailer can begin to identify opportunities for improvement and then begin a series of tests to determine how to improve online conversions.

In summary, make sure you have a good analytics package on your website – we recommend Google Analytics.  It’s very configurable and it’s free.  Then, determine the ingredients you think contribute to online conversions.  Configure your analytics package to track those ingredients and begin documenting results.  Once you have accumulated valid data, start testing.  With this approach you’ll make very solid decisions about how to improve your online marketing.

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May 21, 2010

Website members create their own groups with JomSocial.

Filed under: Social Media, Software — Tags: , — David McKillen @ 1:32 pm

For the longest time Joomla! suffered in my opinion due to a lack of Social Networking options (plugins, modules, ability to allow your members to create groups etc.) Over the months and years I’ve always been on the look-out for improved SM plug and play options. A valiant effort was started by some of the diehard Joomla! students but has since disappeared.

There have been a few options out there – Drupal, Ning – and other similar sites and platforms but Joomla! never had anything that was worth writing home about. Until now. The down side of Drupal to me has been the admin – it’s a little clunky, not as easy to use as others. For whatever reason it never really sat well with me (keep in mind however it has won the best Open Source PHP CMS a couple years in a row so it is possible I haven’t invested enough time in it). Ning has good features and support although now they are about to start charging around $200 a year for the middle of the road Social Network option. Another issue with Ning is, even though they give you access to your users, I am a little nervous you don’t have complete ownership over your network.

What excited me recently was my discovery of JomSocial from the creators at Azrul.com. They provide very interesting plugin solutions that pretty much take care of almost any social networking need you might have – (if not absolutely everything they make it easy for 3rd party apps to be added). When compared to Ning it’s tricky to come up with a winner. On the face of it the code access and network ownership aspects of JomSocial make it very enticing. However even though you don’t have to pay a yearly license fee and the fact that you own the plugin outright when you buy it, in order to receive support and updates you have to renew your subscription annually at $74.50 for the Pro version and $59.40 for the Standard version. The regular version (which adds a little reference back to their site at the bottom) is $99 and the pro version is $149. So all in all Ning is a little cheaper.

Having the nice backend and other aspects of Joomla! is a bonus for JomSocial – with Ning, at least for now, it is not entirely transparent in terms of code access and the SEO isn’t amazing (URL’s aren’t perfect Eg: blog links would be “… /profiles/blog/list?user=2blr6flyc65e”) although I think they are working on it and Ning Directory could certainly help your Google rankings.

Here’s an honest comparison chart from the people at JomSocial that sums it up – either Ning.com or JomSocial (would be my choice) depending on what you value the most, less expense versus accessibility and ownership.

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May 19, 2010

Lessons Learned From PPC and Fantasy Baseball

Filed under: Advertising, Internet Marketing, Pay Per Click, Search engines — Tags: , — Chris Leone @ 3:00 pm

I love baseball. Unfortunately for me, I’m a Met fan. This typically means seasons of high expectations followed by disappointment. Heart-breaking season after season aside, I can’t help but stay involved in a sport I grew up loving. Fantasy baseball has become a great way for me to do this. Not to mention it forces me to learn and stay up to date with individual players from different divisions and leagues.

I also really like search engine marketing. Specifically, pay-per-click marketing, or PPC. While it does sound nerdy to love something like search engine advertising, there’s something about the strategy, data, and freedom to experiment while receiving almost immediate results that can just perk up my day.

In my time managing countless PPC campaigns and my (much more) limited time managing fantasy baseball teams, I’ve begun to notice a lot of similarities between the two. While there’s not a perfect overlap, there are several practices and strategies I find myself applying between both my PPC campaigns and fantasy baseball teams that lead to successful results. Below are my top five strategies for managing a successful PPC or fantasy baseball team.

Key Metrics:
PPC – First thing’s first. What are the macro level goals, the micro level goals, and how do they relate? Clicks, click-through-rate (CTR), cost-per-click (CPC), average position, conversions, cost per conversion, bounce rate, pages per visit, time on site and submissions. These metrics represent some of the many dials on the dashboard I need to pay close attention to. Generally speaking, each metric has a good and bad direction. High CTR is good, low CTR is bad. Low CPC is good, high CPC is bad. But it isn’t exactly fair to say I’ve failed because CPC is higher this week or if CTR is lower this month. There could be a bigger, more important story happening that offsets the movement of these individual dials.

Fantasy Baseball – In my league, like any other, there are key statistics identified by the league manager in the beginning of the season that our teams will compete head to head against each week. This includes hits, home runs, RBI’s, ERA, Saves, and several more. While it would be great to sweep in each category every week, the reality is that in order for your team to compete in many categories, it can be very difficult to build your team around winning EVERY category.

Principle: It’s ok to sacrifice one metric for another in order to achieve a greater result. Low CPC is good, but sometimes you need to bid more competitively to show in a spot that will earn you conversions. This could raise your CPC, but the higher conversions will offset the cost. Winning the triples category is good, but trading for the (slower) power hitter will make you more completive in more categories. Your team now has less speed, but winning the power categories could offset your weakness in the speed categories. Only judge success by the outcome of one metric if that’s the one metric for which you’re responsible. Otherwise, you must be willing to look at the bigger picture!

Competition:
PPC – In most cases, your ads won’t show by themselves (especially if you’re only showing on the search network). Research to see who your competition is and how/what they’re advertising. You are competing to earn the searchers’ click. In order for this to happen, your ad needs to be more attractive and more relevant than the others. Period.

“You are competing to earn the searchers’ click.”

Fantasy Baseball – In most leagues (including mine), your team goes head-to-head against a different team every week. This means to win this week, your guys need to beat his guys. To win the following week, your guys need to beat someone else’s guys.

Principle: Don’t live in a vacuum! Know and adjust to your competition. A PPC campaign in a can that doesn’t adjust for your market and your competitors won’t have the magic touch to set itself apart. Likewise, finding the holes and weaknesses in your competitor and modifying your roster accordingly could be the deciding factor in that week’s matchup. Know everything you can about your competition and do it better.

Let The Data Decide:
PPC – Between your PPC interface, your web analytics, and any other internal tracking you may be using, we have oodles and oodles of data that tells us which keywords, ads and landing pages work and don’t work. This doesn’t always mean we live by it, though. Often times, we’re pressured by clients or the people who are paid more than us to “include this!” and “include that!” What we end up with is a campaign full of keywords the data says should go, but we’re pressured by someone NOT looking at the data to keep them in.

Fantasy Baseball – We all have our favorite teams and our favorite players. The temptation will be to take some players with which you have some sort of association. For example, the mediocre shortstop of your favorite team, the guy who’s foul ball you caught 3 years ago, the prospect you’re been following that just got called up but will only see limited action at best. Before you know it, you prevented yourself from filling your roster with the most qualified players and instead with the players you like.

Principle: Let the data drive the decisions. Hunches can be a good starting point for PPC and deserve their fair shot, but be prepared to cut them out if they’re spending your money without producing. Likewise, sentimental favorites can add a more personal element to your fantasy baseball roster or may make you more tuned to potential outbreak seasons, but the chances are they won’t carry your team. Heck, they may not even contribute their fair share. If the data doesn’t say they’re producing, cut them loose.

Give It Some Time:
PPC – While we can literally get feedback on campaign changes the same day, there are several reasons to let your changes sit for at least a week (or two) before coming to a decision. 1) the system takes several days to recognize and understand your changes, 2) quality score is estimated by the system until it has enough data to calculate a truer quality score, 3) the longer you let a change sit, the more data you’ll have when making a decision, 4) brief irregularities in demand or competition could influence the results of your changes.

Fantasy Baseball – Like PPC, we have updated stats to check pretty much every day. Having different match ups every week along with a surplus of players may tempt us to release and sign on new players every day based on the performance in only a handful of games. The reality is players goes through slumps and streaks. Even the hottest players go 0-4 and even .125 hitters will have 4 RBI 4-4 games. In baseball, this is normal and shouldn’t (entirely) influence whether or not the player is right for your roster.

Principle: Give your changes some time. Between how a pay-per-click system operates and the human element of a baseball player, make it general practice to wait AT LEAST one week (two weeks if you can stomach it), before deciding whether or not you made the right call. (The exception being if your changes are having Godzilla-like devastation. In which case, act fast!)

Be Active:
Of all the principles that overlap between these two, this has to be the most important. Running a PPC campaign or managing a fantasy baseball team is not a passive activity (if you want to succeed, at least!). Both require you to get in the trenches and test, read, watch, compare, experiment and create. Staying active in fantasy baseball means you know when a valuable free agent is about to come off the DL, making him ripe for the picking. Staying active in PPC means targeting keywords and ads around a temporary event or occasion that’s relevant to your business. Staying active in fantasy baseball means benching the outfielder who is 3-30 against the starting pitcher he is facing that day. Staying active in PPC means adding a new set of ads based on your two week experiment’s results. Strategic moves like these often make or break the success of a campaign. But like anything organic, it requires nurturing and attention to grow and succeed.

Review:

  1. You can’t always win in every category! Be willing to look at the bigger picture
  2. Know what your competition is doing and do it better!
  3. Let the data decide
  4. Give your changes time
  5. Be active

While I haven’t covered all the bases (pun intended!), I think the above 5 represent key principles anyone with a PPC campaign or fantasy baseball team should consider, nay, live by. If you don’t agree, I’d love to hear your counter argument in the comments.. If there’s anything important I may have missed or you have your own quirky analogy, I’d love to hear that too. In the meantime, here’s to many keyword homeruns and Cy Young caliber conversion rates!

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May 13, 2010

Why Is My Site Loading So Slowly?

Filed under: SEO, Software, Web tools — Tags: , , — David McKillen @ 4:24 pm

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I was looking around for a nifty way of examining load issues on clients sites. I wanted some way of quickly pin pointing which images/files were causing the issue (or the delay was even being caused by site file sizes in the first place!). I discovered a cool little site called Pingdom that did the job.

Simply enter a URL and even check the save URL box. Pingdom drills down through your file load times and display in KB each different component of the page. It also gives you an outline summary of basic info about the site, how many images, style sheets, plugin, redirects, external objects etc. Simple and neat it does what I needed!

But Pingdom is more than just that, it is also an uptime and performance monitoring system. The system lets you know if you site has gone down, gives you uptime reports, response time reports and connects nicely to Twitter, SMS and Email to alert you if troubles a-brewing.

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