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August 31, 2010

How Businesses Can Use Twitter to Build Brands and Sell

Filed under: Internet Marketing, Social Media, Uncategorized — Tags: , , — Neal Lappe @ 7:11 pm

Whether your business sells to consumers or other businesses, Twitter represents a real marketing opportunity.  This amazing communications platform has grown from non-existence to 125 million users in about 3 years.  Many people have experienced the “dribble” of Twitter and there’s even a TV commercial that pokes fun at the senseless things people say on some of the popular social media platforms.  Others however, have found marketing success using Twitter – but you have to have the right expectations and something meaningful to offer.

eMarketer.com recently wrote about a survey of why people follow a brand on Twitter.  It stated that 44% are seeking exclusive deals and special offers.  An additional 24% said they were a current customer.  After that, most Twitter followers are looking for interesting and/or entertaining content.  See chart on right.

B2C Businesses

For those businesses marketing direct to the consumer, this means you should focus your attention on promoting and educating your marketplace about your products.  Use Twitter to communicate special coupons, sales and other promotions.

B2B Businesses

If your business promotes specials deals and discounts with some frequency, use Twitter to let the marketplace know about them.  If not, become a “thought leader”.  That is, begin producing good, solid content that is helpful and meaningful to your target market.  Begin “tweeting” about the valuable content and if it’s good, the Twitter network will help it go “viral” and get the kind of visibility you didn’t think possible.

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August 6, 2010

Social Media Marketing for B2B

Filed under: Internet Marketing, Social Media, Uncategorized — Tags: — Neal Lappe @ 4:20 pm

If you are a small to mid-sized business (SMB) in the B2B (business-to-business) arena you are likely wondering how to hop onto the social media marketing wave and ride it to success.  You are not alone.  B2B clients nationwide are listening to the hype, asking tons of questions and seeking guidance on how to take advantage of this emerging trend.  There is little doubt that social media is taking the Internet by storm but so much of Facebook, Twitter and others seems to be focused on personal interactions.  But most in the SMB B2B space don’t have promotions every week, don’t hold special events every month and aren’t generally doing special marketing blitz’s on an ongoing basis.  That being the case, what on earth does a SMB marketing to other businesses do with social media marketing?

EMarketer.com, one of my favorite sources of information about online marketing, has done a great job of capturing and communicating information about a variety of surveys that have been done about social media trends.  In particular, some interested data exists about how social media impacts those in the B2B space.

This data suggests the engagement level of those visiting a B2B website from a popular social media site isn’t very high with the majority of people only viewing one page in the website.  This is great for branding and visibility but not quite what B2B marketers are looking for in terms of lead generation.  Additionally, another EMarketer.com article reported that the most popular pages visited in a B2B website from a social media site were the About Us page, Blog and the Management Team page.  This suggests that social media marketing for B2B SMB’s has an impact on visibility but not necessarily lead generation.  The article went on to say that these social media visitors aren’t looking at products and services.  However, this data does suggest that blogging could be an effective social media strategy for the SMB’s in the B2B space.  We’ll get to that point a little later.  Finally, a third article from EMarketer.com stated that only 35% of US marketers believed their companies had increased revenues and profits by using social media marketing.

These are certainly some staggering and sobering statistics about social media marketing in the SMB B2B space.  But wait – there is some hope.  The aforementioned data suggests that blogs are a popular destination from social media sites.  Clearly blogging is a social media strategy and one in which a SMB can effectively promote themselves.  Think about being a “thought leader” in your industry as a means of gaining credibility and strengthening your brand.  You may even be able to attribute a sale to your blogging efforts if you seek out the information.  Blogging can be a great way to communicate your message to a wide audience.

Have you won any awards, gained any industry certifications, produced a white-paper or created a smart-phone app?  If so, these are tremendous topics to post on Facebook, Twitter and other social media sites.  Again, you may not be able to attribute a sale to any of these posts, but all of us in the SMB B2B space know that marketing and brand visibility are keys to generating prospects.

In summary, if you are a SMB marketing to other businesses, don’t give up on social media marketing.  Between blogging, content marketing and communicating other important news about your business, there are many ways you can get onto the social media bandwagon and use this emerging media as a way to strengthen your brand, build your credibility and generate some prospects.

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July 20, 2010

Do Excesses in Our Lives Apply to Internet Marketing?

Filed under: Email marketing, Internet Marketing, SEO, Web Design, email marketing — Tags: , , — Chris Walke @ 2:07 pm

I stopped to get coffee this morning on my drive into town, and watched with fascination as another customer stood and poured packet after packet of sugar into his coffee.  He was grabbing two and three at a time, and by my estimate there were 30 or more packets in his medium sized cup by the time he finished several minutes later.  He actually requested a spoon to mix the slurry, since the provided plastic stirrers simply bent double.

That experience got me to thinking during the remainder of my drive about excesses in our lives, and I wondered if this held true for us in when it comes to the field of Internet Marketing.  When is enough, well, simply enough?  Someone probably has named a law for it, but demand in our lives always seems to fill capacity.  Our lifestyles seem to expand to consume our income.  Hard drives fill up.  I remember my first Mac notebook computer had a 20 MB hard drive.  Oh the joy after a couple of years when I doubled it to 40 MB, allowing me to keep up with apps such as MS Office that seemed to be bloating with code even then.  I couldn’t envision a day when hard drives would store hundreds of gigabytes, or what we could do with all that space.

A 28 kbps dial-up modem allowed me to transfer text files and the occasional image, albeit slowly.  That seemed fine at the time, but then came DSL, then cable modems, and now fiber optics.  At each step consumption seemed to keep pace, with large video files that could be downloaded in a reasonable amount of time, and now stream real-time.

That leads me to the field of Internet Marketing.  On the negative side, there are certainly excesses when it comes to spam emails, and there is an ongoing battle with techniques to limit the number reaching our Inboxes.  In terms of white hat marketing techniques, advances in bandwidths and device speeds are leading to rapid changes.  A few years ago designers were placing waving flags and sparkles on web pages to attract user attention.  This gave way to downloadable white papers and embedded video files, making the browsing experience more interesting and interactive for the user.  

The key now is for us to use advances in technology to provide users with meaningful, rewarding experiences.  Lists should be segmented so people receive mailings that they are interesting in reading.  Use videos not just to grab attention, but to convey information to a website visitor that would be difficult or take too long to communicate with words alone.

In summary, we need to avoid going after the quick hit, the “sugar high” in our marketing approaches, because it rarely leads to loyal, long term customers.  Providing fresh, targeted, meaningful content, and keeping abreast of advances in technology is a good way to build company awareness and brand loyalty.

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July 9, 2010

Bad things can happen if your domain runs out.

Filed under: Internet Marketing, Technical problems — Tags: , , — David McKillen @ 1:32 pm

Best case scenario if your domain name runs out is that some ISP buys up your domain and puts some profit making ads on your little piece of cyberspace. You might be able to buy your domain back but unfortunately, more often than not it will cost you a few of your hard earned dollars. Purchasing and maintaining your domain name is very important as it defines your company’s Online marketing campaign. In most cases you have business cards, posters, letterheads and more, brandished with your cool personal Web Domain name, that nobody else was smart enough to think up.

If you let your domain hosting lapse, don’t have a current email assigned to your admin account (with a responsible person or company keeping watch) or simply let your credit card expire and not update your host, you could find yourself in some trouble. So what could POSSIBLY go wrong – I mean com’on seriously? Who cares about MY domain and for that matter any domain names created for businesses or government bodies of importance would be well guarded. – Right?!

Wrong. Unfortunately as demonstrated by the Bluff City Police dept. of Tennessee, you can never be too careful. Brian McCrary, who says he received a $90 speeding citation earlier this year, purchased the Bluff City website domain on May 22 and this is what ensued.

Long story short – consider how much in marketing dollars you have poured into your Online marketing strategy and then consider keeping a closer eye on your domain names!

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June 24, 2010

Data-Driven PPC Whitepaper Available For Download

Filed under: Internet Marketing, Mobile, Pay Per Click, Search engines, Web Analytics — Tags: , , , — Chris Leone @ 5:40 pm

After some long nights and busy weekends behind the computer, Neal and I are happy to bring you our latest whitepaper:

Analytics Data & PPC Optimization to Achieve Meaningful Results:
Using a Network of Tools and a Data-Driven Approach to Optimize PPC Marketing

Download the whitepaper PDF for free!

This whitepaper focuses on managing large PPC campaigns using a network of free tools. (We specifically reference tools from the Google network, however some can be substituted – namely the web analytics and PPC platform.)

While this whitepaper doesn’t serve as a play-by-play for getting a campaign up and running, it does outline the steps we find most important for managing a successful PPC campaign – from configuring web analytics, to driving relevant traffic to testing page variations. The ongoing theme used throughout the paper emphasizes using a data-driven mindset in making decisions. This is something we’ve come to live by.

Whether you own your own business or manage your company’s campaign or manage online campaigns for clients, we hope you find the information useful. I’d love to hear your feedback so feel free to leave a comment below or reach me directly at cleone (at) webstrategiesinc (dot) com.

ALSO: We encourage you to sign up for the accompanying webinar next Tuesday at 1 p.m. or 3 p.m. Sign up here!

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June 8, 2010

New iPhone WWDC 2010 video / audio streaming.

Filed under: Internet Marketing — Tags: , , , , — David McKillen @ 3:40 am

I’m guessing just about everyone on the planet is awaiting the release of the new iPhone. Well maybe not EVERYONE :) – I’m sure there are plenty of HTC incredible people out there quite happily ignoring the new release. Personally I’m excited to get the scoop and see what Steve has to say about it all – you have to wonder if he will make any reference to the leak by Gizmodo and then the following leak from Vietnam.

Through all this I’m wondering why there is no (obviously and legally) available video or audio streams available? You’d imagine it might possibly increase awareness of the event – have those people on the fence about the whole thing sit in just for giggles to see what all the chatter is about. It’s possible that paid tickets and the exclusivity of it is Apple’s reason for keeping the cover over things. Reading tweets and blog posts is well just not as exciting as seeing the event unfold, with your own eyes or ears.

You have to wonder if making an audio or video feed available would be more profitable – even by adding basic Google Adsense code to the page and making some income that way – considering the numbers of people that would login to view it? Would there be some value to having people sign up (with email verification) to view such a video? Wouldn’t you think that’d be a very easy way for Apple to grab another Gazillion email addresses (even if they were all Hotmail junk emails).

Anyway – it’ll be interesting to see how things unfold. We are WSI WebStrategies are psyched!

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June 1, 2010

Practical Applications: Data and Usability

Filed under: Internet Marketing, Web Analytics, Web Design — Tags: — Gerald Glickman @ 4:24 pm

I was recently browsing Slate.com when I saw a link to a slide show referencing Banksy and gave it a look.  The page presents you with a link that pops up a slide show (figure 1).  The navigation is simple for the slide show with standard text-based navigation at the bottom of the text.  I was enjoying the pictures, scrolling through (figure 2), and then got to the 4th picture (figure 3).

Browser Screenshot

This looks interesting...

Then it happened.  You know, you’re moving right along and then the navigation is gone.  I guess there is an over-estimated amount of text for this slide, which has pushed the nav out of sight and usability.  There’s no scroll bar, my scroll wheel doesn’t work, and I can’t select text and drag down.  Hmmn.  I guess I’m done with this now.

This unfortunately is more common than is aware of, particularly with popped windows that want to create the feeling of a sideshow and restrict scroll bars frequently.  With active awareness of the data created from Google Analytics, I have a feeling this problem could have already been corrected.  I don’t mean to pick on Slate – they have great content and I appreciate what they do, but this is a classic example.

Web usability isn’t just about eye tracking and tendencies, it’s about people being actually able to use, in the most basic form, your website.

Popped Window

With some investments in time in Google Analytics, this type of issue could have possibly been spotted.  For example, I’m sure the data would tell us that a greater percentage of sessions ended on the fourth slide, alerting us of a potential usability issue or problem.

Hmmn.

Through Google Analytics, this type of situation could have been spotted for automatically and drawn the attention of the appropriate person.  It’s also worth mentioning that you can navigate through the sideshow by clicking on each image, but if I begin my navigation through a particular convention and then it’s no longer accessible I get confused and generally leave.  I would submit that most others would as well – but I’d be curious to compare the data with my opinion.

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May 29, 2010

Testing Page Variations To Boost Conversions

Filed under: Internet Marketing, Web Analytics — Tags: , — Chris Leone @ 4:04 am

If there’s one strategy we advocate above all else when it comes to turning a good website into a conversion machine, it’s test, test, test!

Testing new methods to improve an intended outcome isn’t anything new. It was practiced long before the internet came around. As long as intelligent humans have existed (we have those now, right?) we’ve always been in search of a better way. “We’ve done this to get that, but what if with did this instead in order to get that?” It’s a very powerful method but to implement a true scientific test isn’t so simple. Unless, of course, we’re talking about the internet :)

In previous posts I (and Neal) have advocated the importance of establishing goals for your site before doing anything else. If we want to achieve success, we need to first define success – a phone call, contact form submission, purchase. We also need to define our micro level goals that support the success of the high level goals. If we want people to submit a contact form, what does it take for someone to get to the Contact Us page (where the form resides). If our goal is for someone to make an online purchase, what are the stages of the shopping cart funnel and where are the weaknesses? Where does the process bottleneck and where does it flow freely? Once we’ve determined this, we’ve done ourselves a HUGE favor. We know how to track success, how to define it, and most importantly, what we can test to make it happen more!

Here’s an example from our client Oceanic Air (not their real name) that books flights online (not their real business).

The goal of the site is to get people to book a flight. That is the macro goal. But in order for us to move that (much larger) needle, we had to identify the bottlenecks along the way. Booking a flight is, after all, a multiple step/multiple page process. We selected the landing page of our PPC campaign as the first page to test. While there was a wealth of information available on this page, the link to the Book Your Trip page (i.e. the one action we want the visitor to take), was camouflaged among all the other links on the page.

Our hypothesis was simple: develop a new landing page with an increased emphasis on the desired action and more people will begin the process of booking their flight. Here’s what we came up with:

We could easily just upload the new changes to the site and monitor the number of visits to the “Book Your Trip” page and see how the new page does, but like most businesses, there’s a seasonality factor. Any changes we experience in flight bookings could be as much a factor of outside forces as it is a change in the page design. So how can we test both pages fairly against each other? Our answer is Google’s Website Optimizer.

The concept is simple: select a page, identify the goal of that page, and finally, upload different variations to test against each other. After configuring the test and adding the proper code to the test pages, Google will display a predetermined percentage of traffic to different page variations. It measures the success rate for each page, then after it has accumulated a large enough sample size, declares an experiment winner. In our Website Optimizer experiment with Oceanic Air (again, not their real name), here’s what we saw:

Both pages received nearly 800 visitors over the course of the test. Of all the visitors to the original page, less than 2% clicked the link to book a flight. On the new landing page, visitors began booking a flight at a rate of 21%! We went from getting 1 in 50 visitors to take the desired action to 1 in 5 visitors!

[It's important to note here we did not increase booked flight conversion rate from 2% to 21%. We've only reduced the bottleneck for a very important step in that process.]

Having said that, this is still a VERY significant result and a shining improvement! We still have much more testing to perform (the booking process doesn’t end at the “Book Your Trip” page), but we have seized a very low hanging fruit. We were confident the new design would perform better, but now we have the data to back it up.

Do you know the goal(s) of your site? Do you know what steps need to take to make that goal happen? Most importantly, what would eliminating a bottleneck mean to the success of your site’s goals?

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May 24, 2010

1st Step to Online Success – Determine Your Goals & Metrics

Filed under: Internet Marketing, Web Analytics — Tags: , — Neal Lappe @ 3:34 pm

Forrester Research recently published an article about the growth of web analytics stating that 74% of websites have some type of web analytics software installed on them.  However, they also reported that (only!) slightly more than half of websites have customized their analytics software to track specific activities.  This indicates a significant opportunity for many firms to improve their online marketing success.

As big fans of Google Analytics, a very sophisticated web analytics package provided free, we’re excited about the potential success of our clients by just defining online marketing objectives and configuring analytics to track performance against those objectives.  We see all too often a basic web analytics installation without much thought put into specific goals or tactics to be tracked.

Lack of specific goals and tracking can lead to wrong decisions and wasted money, especially for those clients investing heavily in online marketing activities.

So, what to do?

First decide what you want to accomplish online? I don’t mean just the final outcome – online sales.  Sure, that’s important but you also want to understand the ingredients that result in an online sale.

Identify those important ingredients.

Maybe it is amount of time on a product page.  Or, how many people who visit a product page put that product into the Shopping Cart.  You may also want to simply speculate about what you think the critical ingredients are for online conversions (Be careful, here. Only speculate as a means to begin collecting data so you can begin making real decisions).  Once you’ve determined your specific goals or steps, configure your web analytics to track performance of those goals and steps.  By doing so, you can begin to identify what to test and how to improve your online conversion rate.

Take for example a brick-mortar retailer with hundreds, maybe thousands of products.  They are making meaningful investments online doing search marketing, email marketing, some affiliate marketing and working the social media sites.  Naturally, the online goal for this retailer is to maximize sales while minimizing marketing costs.  But first decide what to measure.  This retailer will want to measure online activity by traffic source including navigation through the sales funnel.  They might also want to track activity by product or product category.  This could be some valuable data to improve the efficiency of their search marketing investments.  Configure analytics to measure those things and begin documenting performance each week.  After accumulating some data, this retailer can begin to identify opportunities for improvement and then begin a series of tests to determine how to improve online conversions.

In summary, make sure you have a good analytics package on your website – we recommend Google Analytics.  It’s very configurable and it’s free.  Then, determine the ingredients you think contribute to online conversions.  Configure your analytics package to track those ingredients and begin documenting results.  Once you have accumulated valid data, start testing.  With this approach you’ll make very solid decisions about how to improve your online marketing.

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May 19, 2010

Lessons Learned From PPC and Fantasy Baseball

Filed under: Advertising, Internet Marketing, Pay Per Click, Search engines — Tags: , — Chris Leone @ 3:00 pm

I love baseball. Unfortunately for me, I’m a Met fan. This typically means seasons of high expectations followed by disappointment. Heart-breaking season after season aside, I can’t help but stay involved in a sport I grew up loving. Fantasy baseball has become a great way for me to do this. Not to mention it forces me to learn and stay up to date with individual players from different divisions and leagues.

I also really like search engine marketing. Specifically, pay-per-click marketing, or PPC. While it does sound nerdy to love something like search engine advertising, there’s something about the strategy, data, and freedom to experiment while receiving almost immediate results that can just perk up my day.

In my time managing countless PPC campaigns and my (much more) limited time managing fantasy baseball teams, I’ve begun to notice a lot of similarities between the two. While there’s not a perfect overlap, there are several practices and strategies I find myself applying between both my PPC campaigns and fantasy baseball teams that lead to successful results. Below are my top five strategies for managing a successful PPC or fantasy baseball team.

Key Metrics:
PPC – First thing’s first. What are the macro level goals, the micro level goals, and how do they relate? Clicks, click-through-rate (CTR), cost-per-click (CPC), average position, conversions, cost per conversion, bounce rate, pages per visit, time on site and submissions. These metrics represent some of the many dials on the dashboard I need to pay close attention to. Generally speaking, each metric has a good and bad direction. High CTR is good, low CTR is bad. Low CPC is good, high CPC is bad. But it isn’t exactly fair to say I’ve failed because CPC is higher this week or if CTR is lower this month. There could be a bigger, more important story happening that offsets the movement of these individual dials.

Fantasy Baseball – In my league, like any other, there are key statistics identified by the league manager in the beginning of the season that our teams will compete head to head against each week. This includes hits, home runs, RBI’s, ERA, Saves, and several more. While it would be great to sweep in each category every week, the reality is that in order for your team to compete in many categories, it can be very difficult to build your team around winning EVERY category.

Principle: It’s ok to sacrifice one metric for another in order to achieve a greater result. Low CPC is good, but sometimes you need to bid more competitively to show in a spot that will earn you conversions. This could raise your CPC, but the higher conversions will offset the cost. Winning the triples category is good, but trading for the (slower) power hitter will make you more completive in more categories. Your team now has less speed, but winning the power categories could offset your weakness in the speed categories. Only judge success by the outcome of one metric if that’s the one metric for which you’re responsible. Otherwise, you must be willing to look at the bigger picture!

Competition:
PPC – In most cases, your ads won’t show by themselves (especially if you’re only showing on the search network). Research to see who your competition is and how/what they’re advertising. You are competing to earn the searchers’ click. In order for this to happen, your ad needs to be more attractive and more relevant than the others. Period.

“You are competing to earn the searchers’ click.”

Fantasy Baseball – In most leagues (including mine), your team goes head-to-head against a different team every week. This means to win this week, your guys need to beat his guys. To win the following week, your guys need to beat someone else’s guys.

Principle: Don’t live in a vacuum! Know and adjust to your competition. A PPC campaign in a can that doesn’t adjust for your market and your competitors won’t have the magic touch to set itself apart. Likewise, finding the holes and weaknesses in your competitor and modifying your roster accordingly could be the deciding factor in that week’s matchup. Know everything you can about your competition and do it better.

Let The Data Decide:
PPC – Between your PPC interface, your web analytics, and any other internal tracking you may be using, we have oodles and oodles of data that tells us which keywords, ads and landing pages work and don’t work. This doesn’t always mean we live by it, though. Often times, we’re pressured by clients or the people who are paid more than us to “include this!” and “include that!” What we end up with is a campaign full of keywords the data says should go, but we’re pressured by someone NOT looking at the data to keep them in.

Fantasy Baseball – We all have our favorite teams and our favorite players. The temptation will be to take some players with which you have some sort of association. For example, the mediocre shortstop of your favorite team, the guy who’s foul ball you caught 3 years ago, the prospect you’re been following that just got called up but will only see limited action at best. Before you know it, you prevented yourself from filling your roster with the most qualified players and instead with the players you like.

Principle: Let the data drive the decisions. Hunches can be a good starting point for PPC and deserve their fair shot, but be prepared to cut them out if they’re spending your money without producing. Likewise, sentimental favorites can add a more personal element to your fantasy baseball roster or may make you more tuned to potential outbreak seasons, but the chances are they won’t carry your team. Heck, they may not even contribute their fair share. If the data doesn’t say they’re producing, cut them loose.

Give It Some Time:
PPC – While we can literally get feedback on campaign changes the same day, there are several reasons to let your changes sit for at least a week (or two) before coming to a decision. 1) the system takes several days to recognize and understand your changes, 2) quality score is estimated by the system until it has enough data to calculate a truer quality score, 3) the longer you let a change sit, the more data you’ll have when making a decision, 4) brief irregularities in demand or competition could influence the results of your changes.

Fantasy Baseball – Like PPC, we have updated stats to check pretty much every day. Having different match ups every week along with a surplus of players may tempt us to release and sign on new players every day based on the performance in only a handful of games. The reality is players goes through slumps and streaks. Even the hottest players go 0-4 and even .125 hitters will have 4 RBI 4-4 games. In baseball, this is normal and shouldn’t (entirely) influence whether or not the player is right for your roster.

Principle: Give your changes some time. Between how a pay-per-click system operates and the human element of a baseball player, make it general practice to wait AT LEAST one week (two weeks if you can stomach it), before deciding whether or not you made the right call. (The exception being if your changes are having Godzilla-like devastation. In which case, act fast!)

Be Active:
Of all the principles that overlap between these two, this has to be the most important. Running a PPC campaign or managing a fantasy baseball team is not a passive activity (if you want to succeed, at least!). Both require you to get in the trenches and test, read, watch, compare, experiment and create. Staying active in fantasy baseball means you know when a valuable free agent is about to come off the DL, making him ripe for the picking. Staying active in PPC means targeting keywords and ads around a temporary event or occasion that’s relevant to your business. Staying active in fantasy baseball means benching the outfielder who is 3-30 against the starting pitcher he is facing that day. Staying active in PPC means adding a new set of ads based on your two week experiment’s results. Strategic moves like these often make or break the success of a campaign. But like anything organic, it requires nurturing and attention to grow and succeed.

Review:

  1. You can’t always win in every category! Be willing to look at the bigger picture
  2. Know what your competition is doing and do it better!
  3. Let the data decide
  4. Give your changes time
  5. Be active

While I haven’t covered all the bases (pun intended!), I think the above 5 represent key principles anyone with a PPC campaign or fantasy baseball team should consider, nay, live by. If you don’t agree, I’d love to hear your counter argument in the comments.. If there’s anything important I may have missed or you have your own quirky analogy, I’d love to hear that too. In the meantime, here’s to many keyword homeruns and Cy Young caliber conversion rates!

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