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June 15, 2010

40% of Facebook users too lazy to type in .com?

Filed under: Search engines, Social Media — Tags: , , — Gerald Glickman @ 2:11 pm

I was having an interesting discussion with an associate the other day and started doing some research.  We were wondering what percentage of people type in “facebook” to their browser search / toolbar instead of just typing facebook.com into their address bar.

We guessed that certainly some people would do this, as after all it does save you the tedious effort of typing those extra 4 characters, “.com”.  But, you still have to hit “enter” and make that extra click once the search results arrive if you go the lazy route.

I did some homework.  The term “facebook” was searched 2 billion times last month on Google globally.  Assuming a 65% market share, this means that the term was search about 3 billion times last month world-wide.

OK, so we know how many use a search engine or browser toolbar to find Facebook, but what percentage do these searches represent of the total amount of sessions?  A NielsanWire article reported Facebook’s audience as 400 million people in February; no doubt it’s grown since then.

The same study showed an average of 19 sessions per month for Facebook users.  So if there are 400 million people visiting Facebook 19 times a month, that’s roughly 7.6 billion Facebook sessions per month in the US – that’s a lot.

Even still, our numbers tell us that close to 40% of those sessions originate from people who are too lazy to type in “.com” and instead prefer to use either a search engine or their browser toolbar search.  Perhaps many sessions start with a user on a search engine as their home page – but even still this calculation is notable.

Only Facebook knows how people are really finding them – or at least they know more than someone without their data, but this is a curious discussion topic as people get lazier and lazier online.

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June 1, 2010

Practical Applications: Data and Usability

Filed under: Internet Marketing, Web Analytics, Web Design — Tags: — Gerald Glickman @ 4:24 pm

I was recently browsing Slate.com when I saw a link to a slide show referencing Banksy and gave it a look.  The page presents you with a link that pops up a slide show (figure 1).  The navigation is simple for the slide show with standard text-based navigation at the bottom of the text.  I was enjoying the pictures, scrolling through (figure 2), and then got to the 4th picture (figure 3).

Browser Screenshot

This looks interesting...

Then it happened.  You know, you’re moving right along and then the navigation is gone.  I guess there is an over-estimated amount of text for this slide, which has pushed the nav out of sight and usability.  There’s no scroll bar, my scroll wheel doesn’t work, and I can’t select text and drag down.  Hmmn.  I guess I’m done with this now.

This unfortunately is more common than is aware of, particularly with popped windows that want to create the feeling of a sideshow and restrict scroll bars frequently.  With active awareness of the data created from Google Analytics, I have a feeling this problem could have already been corrected.  I don’t mean to pick on Slate – they have great content and I appreciate what they do, but this is a classic example.

Web usability isn’t just about eye tracking and tendencies, it’s about people being actually able to use, in the most basic form, your website.

Popped Window

With some investments in time in Google Analytics, this type of issue could have possibly been spotted.  For example, I’m sure the data would tell us that a greater percentage of sessions ended on the fourth slide, alerting us of a potential usability issue or problem.

Hmmn.

Through Google Analytics, this type of situation could have been spotted for automatically and drawn the attention of the appropriate person.  It’s also worth mentioning that you can navigate through the sideshow by clicking on each image, but if I begin my navigation through a particular convention and then it’s no longer accessible I get confused and generally leave.  I would submit that most others would as well – but I’d be curious to compare the data with my opinion.

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January 20, 2010

The Maturity of the Tail

Filed under: Advertising, Internet Marketing, Search engines — Tags: , , — Gerald Glickman @ 2:55 pm

Years ago, the internet was kind of this untapped void that we were all excited about.  As industry, business, and culture have absorbed more and more of the internet into our daily life and processes, we have a better sense of what the internet might be able to do for us.

We’ve searched, and found.  If we don’t find exactly what we’re looking for, we have a decision to make.  Do we change the search term in general or perhaps make it more specific?  Research shows us that over the years we have done both.

In 2000 I might have searched for “pizza Blacksburg Virginia”.  In 2010 if I want pizza I search for “pepperoni pizza specials 23221”.  Why?  Because in the last decade we’ve all grown more and more accustomed to being able to find what we are specifically looking for.  If the search is too specific we can always make it more general – but this model has flipped as usage and growth of the internet has taken place.

Take a look at the average amount of keywords per search query over the last few years. Between 2004 and 2005, 1 and 2 word search terms comprised more than 50%.  Since January of 2009, more than 50% of all search terms are 3 words or more.  Not surprisingly, research also tells us that user satisfaction increases with the length of a given search term.  People know that they can look for whatever they want and most likely find it.

Keywords per Search

Keywords per Search

The implications involved with this to me aren’t always apparent to most business owners.  To me, this is what that means for any business (especially niche businesses or B2B): whatever you do – it’s no longer a niche because the world has the ability to look for exactly what you do at any moment – and they are!  If you have one single competitor, you should probably look into making sure you are in front of the people that are looking for you regardless of how your business has been successful in the past.

Sources: http://ils.unc.edu/~dianek/belkin-sigir03.pdf

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December 7, 2009

Risk Tolerance: Proven Vs. Accountable Advertising

Filed under: Advertising, Internet Marketing, Web Analytics — Tags: — Gerald Glickman @ 8:58 pm

Does not being able to measure your ROI for a given investment make other, more accountable advertising options the smarter choice?  You would think so, but there is a reason why businesses have been investing in traditional methods of advertising for decades (and still do).  Maybe it’s because it was the only thing available years ago, but in today’s world understanding your own personal tolerance for risk is the greater issue.

Your billboard, television, print, and radio consultants will most assuredly provide you with metrics relating to visibility and penetration, making broad assumptions relating to conversions or actual sales.  But at the end of the day most business owners that I talk to answer with “I’m not sure” when I ask them what their ROI is for their creative advertising.  Now I’m not here to say you shouldn’t be investing in creative advertising; for most businesses the right portfolio should really be the goal.

A lot has been lost when it comes to the argument between web advertising and creative advertising.  Creative consultants say that web advertising is expensive and complicated.  Web consultants say that creative isn’t accountable and can also be extremely expensive.  I’m here to say that business owners need to come to terms with the strengths of both.  Make a decision to effectively manage the risks involved and diversify your portfolio (just like any other investment).

If I know that television advertising isn’t going to provide me an exact ROI for my dollar, but I know it helps grow my business, that’s fine.  I’m not saying any traditional business should be doing 100% web or 100% creative; my submission would be to decide how much of your portfolio you want to be accountable and how much of it you want to be simply “proven”.  Come to terms with your comfort level regarding how measurable you’d like your investments to be and make smart decisions.

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