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January 31, 2010

How To Include Only Specific Referral Sites In One Google Analytics Profile

Filed under: Web Analytics — Tags: , , — Chris Leone @ 5:18 pm

Here’s the scenario: You’re using Google Analytics and have been assigned the task of separating a slew of different traffic sources. This includes PPC, Organic, Direct, and Referral. The first three are very straight forward: a new profile with a basic include filter. However for referral, you need to get more specific. In this case, you want to breakdown individual affiliate referral sites. Once you’ve done that, you want to categorize them based on Daily Deal sites, coupon sites, etc.

You have a couple options. One option is to tag the URL’s using the utm method. This allows you to add extra information to the destination URL which then shows in the traffic sources report. Adwords already does this and Google has a great resource for generating them for your campaigns.

One drawback to this method is if you are running many campaigns, you would need to ask each individual affiliate to change the destination URLs for your ads. This could take a long time and could lead to plenty of user error. Another issue is after you’ve tagged the URL’s you need to create advanced segmentation to track them in your profile. Because of the way Google collects their data, you are unable to view certain metrics for advanced segments including Absolute Unique Visitors, Keyword Positions, Goal, Funnel and Benchmarking reports.

goalfunnel

Advanced Segmentation is convenient and I love it for breaking down data (especially historical data), but some of the above drawbacks have forced me to explore an alternate method for collecting and analyzing specific affiliate data.

If advanced segmentation won’t show me everything I need, I need to create a new profile and implement filters so I only see the data I came to look at. Here’s a step by step process to do just that:

1) Identify/categorize the specific sites you want to track. Work with the marketers/consultants/whomever to single out the specific affiliates you want to track as well as how they should be categorized. Start with an export of referral source data. This way you are selecting sites using the way Google Analytics displays them in the reports. This will be important when you set up the filters.

2) Backup. Using filters is a very, very powerful way to manipulate data collection, but you should take some precautions before ever implementing a single one. Ensure you have a backup profile off all raw data that will never be touched or manipulated. Create this and never worry about it again.

Screen shot 2010-01-31 at 5.05.01 PM

3) Create a new Affiliate profile. In an example like this when you’re tracking a specific traffic source, it’s better to start fresh than use an existing profile. This way all of the data ever viewed in this profile is representative of the sources you’ve specified.

Screen shot 2010-01-31 at 5.04.34 PM

4) Use advanced filters to rename affiliate traffic. What makes the affiliate traffic a unique problem is there’s no inherent way to separate it from other referral traffic. Meaning you can’t filter them simply based on a characteristic of the URL. Using a combination of UTM and filters would be the one exception to this because it allows you to create a unique characteristic for the URL that you can then use to filter. But by default, you won’t have this so you need to do it yourself. Below is an example.

Screen shot 2010-01-31 at 4.44.53 PM

Site.com is considered a deal site affiliate, so in field A I extracted the URL then renamed it placing the “- deal site” at the end. Note: Be sure to double check the format Google Analytics uses in its referral report when filling out Field A.

Once you’ve done this,  site.com shows as “site.com – deal site” in my referral reports. Do this for every affiliate and then create an include filter that only allows sites with the new extension into the reports. Be sure the include filter is at the bottom as filters are implemented in the order in which they are listed.

Now you have a Google Analytics Profile exclusively showing your hand picked affiliate sites.

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January 25, 2010

Help Haiti

Filed under: Client Relations — David McKillen @ 4:04 pm

You can make a difference even just by making Google code available on your site

On January 12 2010, a 7.0 magnitude earthquake struck Haiti. It’s easy to sit back and almost ignore the news reports. In most cases neither you nor people you know have been directly affected, however, as of this moment in time, estimates of the numbers killed in the Haitian earthquake range from 50,000 to 200,000. Did you know that’s about the population of Richmond, VA? It might be a cliche at this stage but even $1 can help and might be the difference in saving another Life. You can join recovery efforts mobilizing around the world to assist earthquake victims and your donation will help disaster victims rebuild their lives and their communities.

There are however other ways you can help too if you don’t feel like helping financially. Google Crisis response is an application which you can embed in your website or in your blog to help other peoples to share any kind of information they have about the victims of Haiti disaster.

Use the following code snippet and put it in the text/HTML box widget.

Quote:
<iframe
src="http://haiticrisis.appspot.com/?small=yes"
width=350 height=300 frameborder=0
style="border: dashed 2px #77c"></iframe>

You can also donate to save the lives there. Follow this link to donate.

The organizations are accepting SMS donations in the US :

  • SMS text “HAITI” to 90999 to donate $10 to Red Cross relief efforts
  • SMS text “YELE” to 501501 to Donate $5 to Yele Haiti’s Earthquake Relief efforts
  • SMS text "GIVE10" to 20222 to donate $10 to Direct Relief
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January 20, 2010

The Maturity of the Tail

Filed under: Advertising, Internet Marketing, Search engines — Tags: , , — Gerald Glickman @ 2:55 pm

Years ago, the internet was kind of this untapped void that we were all excited about.  As industry, business, and culture have absorbed more and more of the internet into our daily life and processes, we have a better sense of what the internet might be able to do for us.

We’ve searched, and found.  If we don’t find exactly what we’re looking for, we have a decision to make.  Do we change the search term in general or perhaps make it more specific?  Research shows us that over the years we have done both.

In 2000 I might have searched for “pizza Blacksburg Virginia”.  In 2010 if I want pizza I search for “pepperoni pizza specials 23221”.  Why?  Because in the last decade we’ve all grown more and more accustomed to being able to find what we are specifically looking for.  If the search is too specific we can always make it more general – but this model has flipped as usage and growth of the internet has taken place.

Take a look at the average amount of keywords per search query over the last few years. Between 2004 and 2005, 1 and 2 word search terms comprised more than 50%.  Since January of 2009, more than 50% of all search terms are 3 words or more.  Not surprisingly, research also tells us that user satisfaction increases with the length of a given search term.  People know that they can look for whatever they want and most likely find it.

Keywords per Search

Keywords per Search

The implications involved with this to me aren’t always apparent to most business owners.  To me, this is what that means for any business (especially niche businesses or B2B): whatever you do – it’s no longer a niche because the world has the ability to look for exactly what you do at any moment – and they are!  If you have one single competitor, you should probably look into making sure you are in front of the people that are looking for you regardless of how your business has been successful in the past.

Sources: http://ils.unc.edu/~dianek/belkin-sigir03.pdf

http://www.trendsspotting.com/blog

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January 18, 2010

Web Analytics – Ya Gotta Go Deep

Filed under: Web Analytics, Web tools — Chris Leone @ 1:34 am

Many (and by now I HOPE most) sites have some form of web analytics implemented; be it Clicktale, Webtrends, Yahoo, or the ever popular Google Analytics. Many business owners or internal marketers speak of their web analytics like a grandmother speaks of her new computer: “It’s looks complicated. What do I do with it?” For something that’s free and relatively easy to install, it’s no wonder so many have it. The reality is most don’t harness its true power, but only scratch the surface – the equivalent of using your brand new Macbook Pro to only check Facebook.

Like social media sites, just having the analytics (or Facebook page, or Twitter account) won’t get you anything. It won’t get you traffic, it won’t build your brand, it won’t explain why your shopping cart has a 99.8% abandonment rate. Yes, the data and potential is there, but without the proper groundwork and planning, you’ll have a very difficult time adding any value to the business.

To have any impact, you first have to identify what you’re trying to impact.

It sounds obvious, but it isn’t always. Most managers/bosses/owners will tell you “Well, I want sales to improve, of course!” While it’s an understandable response, it’s the equivalent of telling a doctor, “Doc, make my life better.”

On the bright side, learning that their sales need improving gives us a starting point. We can view shopping cart funnel data, bounce rates and conversion by traffic source and keywords, etc.. Basic run of the mill web analytics analysis, more or less. Continuing with the medical analogy, after being asked to improve your life, the doctor would give you a physical, interview your friends and family members, then come back with a list of recommendations on how you can make your life better.

This isn’t too hard to pull off, but the problem is the method is not unique to you. A turn key approach is never unique enough to solve and improve your unique problems.

So how do you get past the generic “make my sales better,” response? You ask to dive deeper. If the owner doesn’t have the time to get into the nitty gritty (which is understandable – they’re trying to run a business, after all) ask who’s the next best person to speak with. It could be internal marketers, analysts, consultants, etc.

Now that you’re speaking to more micro-focused individual or team, we need to start identifying more manageable goals to achieve the ultimate goal of “better sales.”

Sales happen because of customers. If we want sales to improve, we need to better understand our customers. “Customers” as one large bucket is still way too large to analyze and draw actionable insight from (at least, in the age of web analytics it is). Find out which kind of customers they want to know more about. A large ecommerce site may want to know how effective its email marketing and affiliate program channels are doing when it comes to sales. BOOM! A couple new Account profiles here, some custom filters there, and now we have two reports for just email marketing visitors and affiliate program visitors.

Screen shot 2010-01-18 at 1.03.56 AM

Sticking with the ecommerce scenario, identify next what product categories are most profitable for the business. If UberWidgets are the most profitable followed by SuperWidgets, use custom segments to break your reports into those who purchase UberWidgets and SuperWidgets as well as those who look at UberWidgets and SuperWidgets but don’t purchase.

Screen shot 2010-01-18 at 1.26.19 AM

Combining these segmentations with the reports showing only email or affiliate traffic, we can see how each referral source performs when it comes to producing the highest ticket sale. Comparing the purchased traffic versus the non-purchased traffic for a single product category, we can easily uncover what’s different about those who buy versus those who don’t. If your product lines and prices range significantly, you can break down price levels using custom segments (more achievable with properly configured ecommerce reporting).

Screen shot 2010-01-18 at 1.27.34 AM

We’re starting to get some great data, but don’t stop here!

Say your business offers incentives or extended options for those in close geographic proximity to the physical store. For example, you’re headquartered and have stores in Richmond, Virginia but ship nationwide. Central Virginia residents can have their purchase picked up in store to save on shipping costs. With this added incentive, it would be worth your time to individually segment Virginia web traffic and see how their behavior differs from those who can only have their purchase shipped.

These exercises can be done over and over with different variations – each time uncovering more of your data’s story. We are no longer asking the doctor to make our life better, but instead asking him to fix the pain we experience in our right shin when we go running. The more specific we are in what we’re trying to improve, the better chance we have of making an impact.

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January 16, 2010

Google vs. China – Battle of Two Behemoths

Filed under: Search engines — Neal Lappe @ 5:21 am

Admittedly I’m a big fan of Google, and I’ve been following the story about how Google might exit China because of China’s restrictions on the internet.  While I understand what China wants to do, I certainly don’t agree with it.  After all, America is the best and part of that “best” is free speech – and unrestricted access to the internet.

Google’s threat to exit this large and emerging country is just one more testimonial to Google’s strength – that strength largely defined as totally customer-centric.  That’s right – the all-powerful Google is totally customer-centric in my mind, and if they exited China, their worldwide brand strength would likely only get stronger.

While we sometimes joke internally about how Google is “Sky-Net”…you know, the evil, machine-driven empire we know from all the Terminator movies – deep in our hearts we trust that Google will use all that information stored on their massive servers in a customer-centric way.  It is tough to argue about a company that provides us with two of the best search engines (Google Search and YouTube), Google Earth, Apps, Analytics, Wave, etc. – and it is all free.  Now that’s customer-centric.  I believe their promise not to divulge the personal information to which they have direct access.  And therefore, we are Google fans.

So, in this battle between China and Google, who do you want to win?  The powerful government that restricts free-speech or the powerful, customer-centric company that helps bring so much to keyboards all across the world.  You can tell who I’m rooting for – you go Google.

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January 11, 2010

Easy Screen Capture

Filed under: Client Relations, Web Design, Web tools — Chris Walke @ 9:52 am

So much of our work these days is conducted by remote that it is very useful to be able to capture an image from a computer screen, make annotations, then send it to a client or colleague.  TechSmith recently released Snagit in beta for the Mac.  This tool is already available for those on Windows platforms, and it is quite useful in doing these tasks.  Those using Macs probably are familiar with the built in screen capture using the Cmd-Shift-4 key combination, but I have found Snagit to have a couple of advantages.  For one, it allows you to capture all of a window, not just what is showing on the screen.  This is useful for long web pages that extend past the confines of your screen, for example.  The other advantage is the variety of annotations available.  You can use speech bubbles in addition to more standard fare such as lines and arrows, and easily adjust sizes, arc contours, etc.  When trying to convey an idea to a client, or get markups out to a project team, the old adage of a picture being worth a thousand words is true.  Perhaps even more important, it takes time to write those thousand words, so being able to convey your thoughts efficiently can result in improved project deliveries and economics.

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January 9, 2010

What's Working in Social Media

Filed under: Internet Marketing, Social Media — Tags: , — Neal Lappe @ 2:37 pm

You know – it’s all the rage…everyone is talking about social media.  Everyone is getting caught up in social media – and I don’t blame them because social media is bringing the world closer together.  I can’t tell you how many people have told me stories about how a long lost friend or school mate found them on Facebook or LinkedIn and now they are resurrecting their relationship.  That’s all good!

But what about social media for your business?  That’s where the excitement starts to fray at the edges.  I read a recent article about what is and what isn’t working in social media.  Seems that much of how businesses are using social media isn’t working for the users.  For example Twitter – many businesses are using Twitter to generate traffic to their websites.  However, the survey indicated that the most effective use of Twitter was monitoring PR problems and contacting users who posted negative comments about the company.

Likewise using Facebook, most of the effort is around using the platform to drive traffic to a website.  However, the survey found the most effective Facebook tactic was creating a survey for the “fans”.  Anyone who has done a survey on Facebook knows how valuable it can be to obtain good information about their targeted demographics.

So, in summary – while most out there are working hard to drive traffic via Facebook, Twitter, etc., a more creative use of the platforms will get you better results.  Brand monitoring, communicating with individual customers, surveying and offering really rich content are the keys to success in the world of social media.

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